Feedback and Complaints

How to tell us

Choose what suits you

Talk to any Green Pathways worker, or to the Managing Director

Call us on 0490 875 372

Email service_enquiries@greenpathways.com.au

Fill in our Feedback and Complaints Form — we can help you

Post it to Green Pathways Disability Support Provider Pty Ltd, The Mills, West, 6/33 Mackey Street, North Geelong VIC 3215

Stay anonymous if you prefer

Ask a family member, support person or advocate to help you

Use a free interpreter — we will book one through TIS National (131 450)

Use your communication device, pictures or signs — we will take the time to understand you

Or use this form

What would you like to do?*

Share a compliment

Share something I would like changed

Make a complaint

Tell us what happened, or what you would like to say*

What outcome would you like? (optional)

Your name (optional — you can stay anonymous)

Phone or email, if you would like a reply (optional)

Are you a participant, family member, worker or other? (optional)

Participant

Family member

Worker

Other

Would you like an advocate or support person involved? (optional)

Yes

Anonymous feedback is welcome. You will never be treated unfairly for giving feedback or making a complaint.

What we will do

We will listen and put it right

We will listen, treat you fairly, work with you to fix the problem, and tell you the outcome. We acknowledge complaints within 2 business days. You will never be treated unfairly for giving feedback or making a complaint.

Outside Green Pathways

You can also go to someone else

You do not have to complain to us first. Anyone can make a complaint, not just the participant, and you can make more than one at the same time. You can complain anonymously.

NDIS Quality and Safeguards Commission

Phone 1800 035 544, or visit ndiscommission.gov.au. You can contact them at any time.

Victorian Disability Worker Commission

You can complain about a disability worker, whether or not they are registered. This includes the standard of their work, their skill or judgement, whether they are suitable, whether they can practise safely, or whether they have broken the code of conduct that applies to them.

For children and young people

If something doesn't feel right

You can tell someone. You can tell any Green Pathways worker, a director, or a grown-up you trust. You can say it, write it or draw it. We'll listen, take you seriously, and tell you what happens next. You will never be in trouble for telling us.

You can also talk to Kids Helpline on 1800 55 1800, any time, for free. If you are in danger right now, call 000.

This information is available in other accessible formats on request.

Your feedback matters

Big or small, we want to hear it

A compliment

A change

A complaint